We apologize for the defective item that you received. The item may have been damaged in transit. For compacts and palettes, we do not open the boxes and ship them the same way we receive it from the brand to avoid tampering any seal.
You may exchange the item within 24-hrs of receiving them and we will arrange for a collection of the defective item.
*NOTE refunds will not be allowed after the 24-hrs period.
- Please send us an image of the item together with the following:
- Image of Item with the packaging and your Packing list showing your Order and/or Tracking Number
- Name of Item
- Order Number
If the item is in stock, we will arrange for a replacement. If the item is out of stock a refund or credit voucher will be issued to you upon collection of damage item.